Privacy Policy

This privacy policy applies to all users accessing the Guiding Light Education Technologies Private Limited (operating under the brand name "SarrthiIAS") platform and its associated services. By using our platform, users are consenting to the terms outlined in this policy. Guiding Light Education Technologies Private Limited ("SarrthiIAS") is committed to protecting the privacy of its users and their personal information.

Usage and Retention of Information

We obtain the information you provide when you access and register on the Application, Website, YouTube Channel, Services, or products. This includes your name, age, email, phone number, educational interests, and transaction-related details. Information collected may be categorized as Personal Information, Sensitive Personal Information, or Associated Information under the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Collectively, these are referred to as "Information".

We may use this Information to provide services, communicate with you, send required notices, offer marketing promotions, provide customer service, prevent fraud, and improve our services. Information may also be used to personalize your experience, provide localized courses, deliver recommendations, and send updates about features, content, offers, or surveys.

Cookies

We use cookies to track user preferences, facilitate faster login, and improve our services. Users may refuse cookies through browser settings, though some features may be affected.

Sharing and Disclosure

We engage third-party providers to deliver services. These providers are only authorized to use information for service-related purposes. Personal information is never sold or rented to third parties for marketing without consent.

Information Security

Personal information is securely stored on protected servers. While we strive to maintain security, no system is entirely immune to breaches.

Public Forums

Features such as discussion forums may make user information publicly available. Users should exercise caution before sharing personal details.

Consent

By registering with SarrthiIAS, you consent to the collection and processing of information as outlined. For minors, consent is deemed to be provided by guardians or parents.

Updates to Policy

This policy may be updated periodically. Continued use of the platform after updates indicates acceptance of changes.

Limitation of Liability

SarrthiIAS is not liable for user-generated content. In no event shall the company or its affiliates be liable for damages arising from platform use.

Refund Policy

Purchases are generally non-refundable, except in cases of damaged or lost products. Refund or account deletion requests can be made via customer care.

Account Deletion

Users may request deletion of their account by emailing ask@sarrthi.com. Accounts will be deleted within 96 hours upon confirmation.

Contact Us

For inquiries, please visit our website or email ask@sarrthi.com.